Porvi Support
Porvi is available on the App Store.
Porvi builds a complete, day-by-day travel itinerary from a destination and dates you provide. If something is not working, or you have a question about your account or a purchase, write to us — a real person reads every message.
Email: okdiman@proton.me
We reply within 2 business days, and to privacy requests within 30 days.
To help us answer faster, include your device model, iOS version, the app version (Profile → bottom of the screen), and — if it is about a specific trip — the destination and dates.
Common questions
An itinerary is wrong, or a place is closed. Itineraries are generated by an AI model and are suggestions, not verified facts. You can rebuild a day or replace a single stop in the app. Always check opening hours, tickets, and transport before relying on a plan.
I bought a pack and did not get my credits. Open the app while online — the purchase is restored automatically. If the balance is still wrong, use Restore purchases on the paywall, and write to us if that does not help. Include the date of the purchase.
How do I manage or cancel my subscription? Subscriptions are billed by Apple, not by us: iPhone Settings → your name → Subscriptions. Deleting the app does not cancel a subscription.
How do I get a refund? Refunds are handled by Apple under their policy, at reportaproblem.apple.com. We cannot issue refunds for App Store purchases ourselves.
How do I delete my account? In the app: Profile → Delete account. This removes your profile, travel preferences, and saved trips. You can also request deletion by email.
How do I get a copy of my data? Email us from the address on the account and we will send it within 30 days.
I shared a trip and want to take it back. There is currently no un-share. To withdraw access, delete the itinerary — it disappears for everyone it was shared with.